At KBKeys, we want every customer to receive a working product key and a smooth activation experience. Because our products are delivered digitally, refunds and exchanges are handled according to the conditions below.

1. Faulty or Non-Working Key

If the product key you received does not work for the correct Windows or Microsoft product edition:

  1. Contact KBKeys Support and provide your order details and the activation issue.
  2. We will first provide a replacement key.
  3. If the replacement key also does not work for the purchased product edition, we will initiate a full refund for the eligible purchase.

2. Wrong Product or Edition Purchased

Customers are responsible for selecting the correct product and edition before completing their purchase.

For example, if you purchase a Windows 11 Home key but need Windows 11 Pro, the purchase is eligible for an exchange to the appropriate product, subject to our support team and any applicable price difference.

Purchases made for the wrong version or edition are not eligible for a refund.

3. How to Request Support

For refund or exchange assistance, please contact KBKeys Support through our live chat. Please provide your order details and a description of the issue. We may ask for relevant screenshots or activation information to verify the problem and provide the appropriate replacement or refund.

4. Digital Products

KBKeys products are delivered digitally. No physical product is shipped.

Once your payment is completed, your product key is delivered using the delivery method stated on the relevant product page.

5. Refunds

A full refund is available when the purchased key is confirmed to be non-working for the correct product and the replacement key provided by KBKeys also fails to resolve the issue.

Refunds are not available solely because the customer purchased the wrong product version or edition. In such cases, KBKeys provides an exchange where applicable.

6. Contact KBKeys

KBKeys Support is available through live chat. Please use the live chat on our website for all activation, replacement, exchange, and refund requests.